Privacy Policy

Last updated May 01, 2025

1. Introduction

Cuemby, LLC (“Cuemby,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use our websites, services, platforms, or interact with us in any manner.

This Policy applies to personal data processed by Cuemby in our capacity as a data controller and covers our processing activities in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

2. Scope of this Policy

This Privacy Policy applies to:

Visitors to our websites

Customers and users of Cuemby’s cloud and platform services

Participants in events, webinars, or programs hosted by Cuemby

Individuals who interact with us through marketing, sales, or support channels

This policy does not apply to third-party services that Cuemby does not control. Where third-party tools or integrations are used, their respective privacy policies will govern those interactions.

Use of Cuemby’s websites, including general browsing or access to site content, is also subject to our Website Terms of Use, which govern your use of our public-facing website.

3. Information We Collect

We collect the following categories of personal data depending on how you interact with us:

a. Information You Provide to Us

Name, email address, phone number, company, and job title

Account credentials and user profile information

Payment or billing information (if applicable)

Communications with our team (support, sales, etc.)

Feedback, survey responses, or submissions

b. Information We Collect Automatically

IP address, browser type, device ID, and operating system

Usage data including login timestamps, pages visited, and feature usage

Cookies and tracking technologies (see our Cookie Policy)

c. Information from Third Parties

Data from marketing partners or third-party integrations (e.g., Google, GitHub, LinkedIn)

Publicly available data from professional platforms or social media

Information from service providers used for user authentication or billing

4. How We Use Your Information

Cuemby uses personal data for the following business purposes:

To provide, maintain, and improve our products and services

To create and manage user accounts and process payments

To respond to inquiries and support requests

To send important service updates or security notifications

To personalize content and communications

To conduct research, analyze trends, and improve user experience

To comply with legal obligations and enforce our agreements

6. How We Share Your Information

Cuemby does not sell your personal data. We only share your information in the following circumstances:

With service providers who help us operate, maintain, and improve our services (e.g., cloud infrastructure providers, payment processors, communication tools)

With business partners when collaborating on joint events, integrations, or programs (with appropriate safeguards)

To comply with legal obligations, such as responding to subpoenas, court orders, or other lawful requests

In the event of a business transfer, such as a merger, acquisition, or asset sale

With your consent, when you explicitly authorize us to share your data (e.g., with third-party integrations)

7. International Data Transfers

Cuemby operates globally and may transfer your personal data to countries outside your own, including the United States, Colombia, and other countries where we or our service providers operate.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses (SCCs) approved by the European Commission

Adequacy decisions by the European Commission (where applicable)

Other lawful mechanisms required under applicable data protection laws

8. Data Retention and Security

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law (such as tax or regulatory compliance).

Cuemby takes appropriate security measures to protect your data, including:

Encryption in transit and at rest

Access controls and role-based security

Regular audits and vulnerability assessments

While we implement safeguards to protect your data, no system can be guaranteed 100% secure. You use our services at your own risk.

9. Your Rights and Choices

Depending on your location and applicable data protection laws, you may have the right to:

Access the personal data we hold about you

Request correction or deletion of your personal data

Object to or restrict certain processing activities

Withdraw your consent where processing is based on consent

Request a copy of your data in a structured, machine-readable format (data portability)

To exercise your rights, please contact us at elsa@cuemby.com.
We may need to verify your identity before processing certain requests.

If you are located in the European Economic Area (EEA), United Kingdom, or other region with similar rights, you may also lodge a complaint with your local data protection authority.

10. Marketing and Communications

If you sign up for our newsletters or promotional communications, we may use your email address to send you updates about Cuemby products, services, or events.

You can opt out at any time by clicking the “unsubscribe” link in any marketing email, or by contacting us at elsa@cuemby.com.

Even if you opt out of marketing messages, we may still send you important transactional or service-related communications.

11. Children’s Privacy

Cuemby’s services are not directed to children under the age of 13 (or equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from children.
If we become aware that a child has provided us with personal data without parental consent, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
When we make material changes, we will notify you by posting a notice on our website or sending an email (if applicable).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.