Secure. Streamline. Succeed. Elevate Your DevOps with Cuemby DevSecOps.
This service is custom tailored to your needs and your environment.
Cuemby resources monitor and manage the DevSecOps processes for you as an extension of your team.
Tiers of the service are available to meet you where you are and the demands of your organization.
Your developers are free to do what they do best and not worry about the operational aspects of the environments.
We follow the SAFe framework to ensure a streamlined and efficient work process, which includes the following steps:
Definition of the scope of the project, including the goals, objectives, and timeline.
We will work with you to design a solution that meets your specific needs.
This includes the developing and testing of the solution, following Agile principles.
We will deploy the solution to the cloud, following best practices for cloud migration and deployment.
Including security updates, bug fixes, and performance optimization.
We deliver comprehensive reports and robust data to empower informed decision-making.
These tiers are for implementations utilizing the Cuemby Cloud Platform. We can also implement a custom solution for your existing cloud environments.
CORE
LIGHT
LUME
Number of tickets
50
100
300
Minimum commitment
3 months
6 months
12 months
Services & Features
Security and Compliance Monitoring
Basic
Enhanced Security with Automated Alerts
Comprehensive Security with Real-Time Alerts
Cloud Infrastructure Management
Basic
Optimized
Strategic
Support
24x7 Email
24x7 Email and Phone
24x7 Priority Email, Phone and Chat Support
Reporting and Review
Monthly
Bi-weekly
Weekly
Response
-
Priority
Rapid
Incident Response
Initial Response Time
Within 4 hours
Within 2 hours
Within 1 hour
Resolution Time
Within 72 hours
Within 48 hours
Within 24 hours
Resolution Target
80%
90%
95%
Resolution Objective
Resolve standard incidents, minimizing disruption to services and maintaining operational continuity
Proactively address and resolve advanced incidents to ensure the seamless functionality of services and mitigate risks promptly
Strategically resolve complex incidents with utmost urgency to maintain optimal service performance and ensure business continuity with minimized risk
Benefits
Secure Environment
Foundational Cloud Infrastructure Management
Reports to Track Performance
Monthly
Bi-weekly
Weekly
Cost-Effective Solution
Robust and Secure Operations
Proactive Monitoring and Alerts
Enhanced Support for Optimal Performance
Customization to Cater Specific Needs
Elite and Secure Operation Environment
Real-Time Proactive Monitoring
Rapid, Multichannel Support
Fully Customized Solutions
Strategic Insights and Consultation for Optimal Performance
CORE
50 tickets
Minimum commitment
3 months
Services & Features
Security and Compliance Monitoring
Basic
Cloud Infrastructure Management
Basic
Support
24x7 Email
Reporting and Review
Monthly
Response
-
Incident Response
Initial Response Time
Within 4 hours
Resolution Time
Within 72 hours
Resolution Target
80%
Resolution Objective
Resolve standard incidents, minimizing disruption to services and maintaining operational continuity
Benefits
Secure Environment
Foundational Cloud Infrastructure Management
Monthly Reports to Track Performance
Cost-Effective Solution
LIGHT
100 tickets
Minimum commitment
6 months
Services & Features
Cloud Infrastructure Management
Optimized
Support
24x7 Email & Phone
Reporting and Review
Bi-weekly
Response
Priority
Security and Compliance Monitoring
Enhanced Security with Automated Alerts
Incident Response
Initial Response Time
Within 2 hours
Resolution Time
Within 48 hours
Resolution Target
90%
Resolution Objective
Proactively address and resolve advanced incident to ensure the seamless functionality of services and mitigate risks promptly
Benefits
Secure Environment
Foundational Cloud Infrastructure Management
Bi-weekly Reports to Track Performance
Cost-Effective Solution
Robust and Secure Operations
Proactive Monitoring and Alerts
Enhanced Support for Optimal Performance
Customization to Cater Specific Needs
LUME
300 tickets
Minimum commitment
12 months
Services & Features
Cloud Infrastructure Management
Strategic
Support
24x7 Priority Email, Phone & Chat Support
Reporting and Review
Weekly
Response
Rapid
Security and Compliance Monitoring
Comprehensive Security with Real-Time Alerts
Incident Response
Initial Response Time
Within 1 hour
Resolution Time
Within 24 hours
Resolution Target
95%
Resolution Objective
Strategically resolve complex incidents with utmost urgency to maintain optimal service performance and ensure business continuity with minimized risk
Benefits
Secure Environment
Foundational Cloud Infrastructure Management
Weekly Reports to Track Performance
Cost-Effective Solution
Robust and Secure Operations
Proactive Monitoring and Alerts
Enhanced Support for Optimal Performance
Customization to Cater Specific Needs
Elite and Secure Operation Environment
Real-Time Proactive Monitoring
Rapid, Multichannel Support
Fully Customized Solutions
Strategic Insights and Consultation for Optimal Performance